Privacy Policy

Introduction

Point Duty Pty Ltd (ABN 69 109 675 701) is a technology company delivering software services to a range of government and business sectors.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information. However, to access some functionality of the Point Duty website such as requesting demonstrations, using the licencing portal and store, you are required to submit personally identifiable information. This may include but not limited to a unique password and username, email addresses, legal name or company name, or you may be required to provide sensitive information in the recovery of your lost password.

Other information may include any or all of the following:

• Name, address(es), telephone number(s) and other contact details.
• Associated company name(s), position, occupation and other business details.
• Electronic address(es).
• Credit card details.
• Transaction details relating to your use of our products, services or benefits.

Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.

Point Duty Pty Ltd may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products and services you are interested in. This can include:

• Manufacturers and suppliers.
• Partners and resellers.
• Consultants and professional advisers.

Outside the conditions mentioned above, Point Duty will not sell or disclose your information to third parties.

All data received may be stored and archived for a period that is yet to be determined but is likely to be at least 1 year and up to 7 years. Unless stated otherwise, the data is used by Point Duty and staff involved with maintaining and operating the Point Duty website for:

• Website and system administration, including monitoring to prevent security breaches.
• Customising the website to meet user needs.
• Evaluation, research and development.

Online credit card payments are currently processed via PayPal. If you use PayPal to complete your transaction, your personal information (including credit card information) will be collected and used by PayPal. For more information, you can read the PayPal Privacy Policy.

Credit card information is never stored in a cookie. Point Duty does not store any credit card details.

Computer Information

It is a necessary part of visiting any website that your web browser provides your machine's identity (IP Address) to the web server so it can address the reply to the correct machine. In addition, the browser type and operating system are provided.

Navigation and clickstream data

Browsing any website generates a trail of the pages you visit and the time apparently spent displaying each page.

User feedback

We may seek feedback from our website users to improve the services provided on the site. Providing feedback is voluntary and does not in any way affect your access to the website.

Obtaining other personal information

Identified data can only be disclosed to the user under certain circumstances. Personally identified data may be disclosed to a third party only in circumstances where such disclosure is legally authorised, such as in the investigation of a criminal offence in compliance with a search warrant or subpoena.

Non-personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This information is collected in order to assist with administration, to track usage and for SEO purposes. This information is not linked to your personal information. Once logged in, your IP address is tracked against your user ID for the dual purposes of preventing fraud and creating an audit trail. This information is not used or accessed for any other purposes.

Cookies

When you access our web services we may place “cookies” on your computer or other device. Cookies are small data files placed on your device through your web browser, and include “pixel tags” and “flash” cookies. We use these technologies to recognise you as a user and customise your experience. By using our web services, you accept these cookies. If you have any issues with the use of cookies in our web services please contact us.

Security

We will take all reasonable steps to ensure the data quality and security of your personal information and undertake to remove it from our system when it is no longer required (except when archiving is required).

Your information is held on secure servers. Our employees and contractors are required to maintain the confidentiality of all personal information. Point Duty maintains a high degree of discretion and care to deliver a secure environment to correctly handle and process requests from clients using our web services. All purchases conducted on our online store are managed through a secure payment platform.

GDPR

For clients from the EU, Point Duty adheres to the European Union General Data Protection Regulation (GDPR). Data provided by a client is stored on Point Duty databases indefinitely, assuming a client is utilising Point Duty services such as website, accounts portal, online store, newsletter etc.

Grounds of Processing:

Point Duty processes personal data on the grounds of “legitimate interest”. Data provided to Point Duty is utilised to further the processing of products and services, administration processing and understanding who the company conducts business with.

International Transfers:

In some instances Point Duty may transfer personal data outside the EU. This can include transferring data to a third party, such as to a partner for support purposes. Instances of data sharing is depending on the nature of the scenario, If more information is required on how data is shared please contact us.

Updating Data and Retention:

Data will be held until the client indicates they wish to have their details removed or if the data is no longer valid (ie. a contract ending, licence expires etc.). Clients have the right to access, update, remove and request any private information given. This includes data that is currently processing at time of request and data that has been finalised.

Changes to this Privacy Policy

Point Duty reserves the right to make amendments to this Privacy Policy at any time.

If you have objections to the Privacy Policy please contact Point Duty and you should not access or use the site until your concerns have been addressed.

Contacting us

Point Duty welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means:

Post:

Kon-Tiki Business Centre
Tower 2, Tenancy Level 3, T2.312
55 Plaza Pde, Maroochydore, Queensland
Australia 4558

Phone:

+61 7 5406 2161

Email:

enquire@pointduty.com.au